FAQ | Easy-Peasy

Frequently Asked Questions

Shipping and Returns

Please visit our Shipping and Returns page for more information.

Orders

When will my order be processed?

We do our best to process orders placed Monday-Friday before 1pm EST that same day. Orders placed Monday-Friday after 1pm EST are processed the next business day (any orders received Fridays after 1pm EST will be processed the following Monday). Orders received on weekends or holidays are processed the next business day.

Please note, order processing times can vary and may take longer during new product launches, holidays and promotional periods. You will receive a shipment confirmation email with tracking information once your order has shipped.

Why can’t I checkout?

Typically, this will happen when information is missing from the checkout process. Please review the required fields to make sure everything is completed.

When will I receive my order confirmation?

After you have placed your order, you will receive an email confirmation. Typically, the order confirmation email is sent immediately after a purchase is made. However, it might take a few minutes to arrive in your inbox. If there's a delay, check your spam or junk folder.

Can I cancel or update my order?

Orders cannot be canceled or updated once they have been submitted.

Do I need to create an account to order online?

An account is automatically created upon checkout for all users based on the email you purchase with if you don’t already have a Shopify account (our site is powered by Shopify).

I received a wrong or damaged order, what should I do?

Please email us at support@easypeasy.com with an image of what you received.

Payments and Promotions

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay and Meta Pay.

Do you offer gift cards?

Currently we do not offer gift cards.

Do you offer promo codes?

Occasionally, we will offer promotional codes! The best way to learn about them is to subscribe to our emails. Please note, promotions can't always be used on all products and can't always be combined with other codes.

Returns Related

How To Make a Return

Please initiate your return by clicking “view your order” in your delivery confirmation email. Please be sure you are logged into your account from which the order was placed under. Select “request return” and pick your reason. Then, submit the return and wait for approval. If your return is accepted, you will receive an email with instructions and a USPS label to print. $6 will be deducted from your refund to cover shipping and handling. Once you have printed your label, securely package your return item (with the tags on, unworn and unwashed, within 14 days of approval), affix the label, and hand it over to USPS however is most convenient for you.

If I purchased my product from a retailer, can I return it online?

Only products purchased on our website can be returned on our website.

What is your exchange policy?

We do not accept exchanges.

Products

Where can I find information on your sizing?

This can be found on our product pages or the size chart which you can access from our footer or here.

Where can I find care instructions?

This can be found on our product pages as well as within the garment. Care instructions vary by item. We label our garments “Cold Wash Only” in support of our sustainability commitment.

What does GOTs Organic Cotton mean?

GOTS (Global Organic Textile Standard) is a standard for organically grown cotton that has requirements throughout the supply chain for both ecological and labor conditions in textile and apparel manufacturing. Basically speaking, it is a standard that promotes fair labor practices ensuring the cotton is grown without toxic, persistent pesticides or synthetic fertilizers. To be able to say we have GOTS organic cotton, we must pass a certification each year.

What does Organic Content Standard mean?

The Organic Content Standard (OCS) is a voluntary global standard that sets the criteria for third-party certification of organic materials and chain of custody.

– Gives the industry a means to verify the organically grown content of the products they buy.

– Gives companies a way to communicate their organically grown content claims to the industry.

– Gives organic fiber farmers access to the global organic market for their products.

What does OEKO-TEX® Certified mean?

OEKO-TEX® STANDARD 100 certification means that all components of a garment have been tested for over 1,000 harmful substances and have been deemed safe for children. Every supplier we use is certified, and our company has been audited by OEKO-TEX®. We are OEKO-TEX® STANDARD 100 certified for all garments produced, with certifications for conventional materials as well as recycled materials.

What is Global Recycled Standard?

The Global Recycled Standard is an international, voluntary, full product standard that sets requirements for third-party certification of recycled input, chain of custody, social and environmental practices, and chemical restrictions. The primary goal of the GRS is to increase use of recycled materials in products and reduce the harmful social, environmental, and chemical impacts of production. The Global Recycled Standard is intended for use with any product that contains at least 20% Recycled Material, but only products with at least 50% Recycled Material qualify for product labeling. What is Recycled Claim Standard? The Recycled Claim Standard is an international, voluntary standard that sets requirements for third-party certification of Recycled input and chain of custody. The goal of the RCS is to increase the use of Recycled materials. The Recycled Claim Standard is intended for use with any product that contains at least 5% Recycled Material.

We are committed to sustainability and know there is always more we can do to responsibly make products that are easier on our planet. You can learn more about our sustainability efforts here.

Baby (NB-18M)

Toddler (2T-5T)

Essentials